In order to honor and fulfill the commitment I’ve made to my paying clients, I can’t take on any pro bono right now. I love doing it when I can, but I don’t have the time.
If you are already using Project Management/Team Communication software like ClickUp, Trello, Asana or Basecamp, I am happy to jump onboard with that. If not, my preferred way of communication for tasks, general chats and updates is ClickUp or Basecamp.
Alternatively, email is used for day-to-day communication.
Depending on what we agreed upon when starting our journey, weekly or monthly Zoom/phone calls will also take place.
To maximise my productivity and still be as responsive as possible, I have set the following guidelines in place regarding our communication:
-I answer all emails within 8 hours Monday - Friday, although I generally respond sooner as I check emails 3 times per day.
-I also check Team Communication tools 3 times per day for new conversations, tasks or instructions.
-WhatsApp is only used for extreme emergencies.
Here it entirely depends on the scope and volume of the task.
-The average turnaround time for basic administrative tasks is 12 - 24 hours, however, when my schedule allows, you will have it sooner.
-Bigger projects will be completed as per our agreed upon time-frame.
-Basic tasks given to me on a Friday will only be completed by the Monday.
-For rush jobs and emergencies that require less than 12 hours turnaround, a 50% surcharge will be added to your next invoice.
-In exceptional urgent cases that would require me to work after hours, weekends or my holidays, a 100% surcharge will be added to your next invoice.
Don't worry, I will remind you of this so you don't get a nasty surprise later.
My business hours are Monday to Friday, 9am - 5pm.
My office is closed on weekends, Easter weekend, Christmas Day, New Year's Day as well as all other South African public holidays.
As your business grows and evolves your business needs might change. If it is something that needs to be added as part of my regular services to you, we will amend our agreement and your package rate to include the additional services. If it is something that you only need to be done once, it will be treated as a one-off project.
My invoices gets sent via email on the 25th of every month for the following month and are due by the 30th of every month.
For DIRECT BANK TRANSFERS and WISE TRANSFERS you can
1) Pay the full amount by the due date, or
2) Pay 50% by the due date and the balance by the 15th.
For payments via PAYPAL the full amount is due and payable.
There are no other hidden fees or costs. The amount we agreed upon in the proposal is the only amount you will pay.
Travel costs and sundry expenses incurred when sourcing gift items will be additional costs, however, this will be discussed with you beforehand.