Who we are
This website is owned and operated by Elsabe Trollip and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this website (“the website”), which is set out on this website page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Our website address is: https://elsabetrollip.com.
Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa.
Use of Information
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Use of Artificial Intelligence (AI) Tools
As part of running our business, we use AI tools, including Anthropic’s Claude, to help with administrative and operational tasks such as drafting communications, organising content, and supporting program management for the communities we work with.
Where personal information is processed using AI tools, we take reasonable steps to:
- Limit what is shared with AI tools to what is genuinely needed for the task at hand
- Avoid submitting sensitive personal information (such as health, financial, or identity document details) to AI tools unless strictly necessary and appropriate safeguards are in place
- Use providers who maintain their own data protection and security standards for information processed through their platforms
- Retain human oversight and final decision-making over any content or output produced with AI assistance
AI tools are used to support our work. They do not make autonomous decisions about you, and any communication you receive from us has been reviewed by a person before it reaches you.
Disclosure
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Collecting Information for Users
IP Addresses: Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies and Applets: We use cookies to provide you with a better experience. These cookies and Applets allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
Protection of Personal Information Act (POPIA)
As a South African business, we process personal information in accordance with the Protection of Personal Information Act (POPIA). This means we collect and use your personal information lawfully, only for the purpose it was collected for, and we take reasonable steps to keep it accurate, secure, and up to date.
General Data Protection Regulation (GDPR)
We ensure we manage any data we collect from you in accordance with the GDPR where applicable, including for visitors and clients based in the European Union.
Your Rights
Depending on where you are located, and subject to applicable law (including POPIA and GDPR), you may have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate or outdated information
- Request that we delete your personal information, where applicable
- Object to or restrict certain processing of your personal information
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Problems or questions
If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at hello@elsabetrollip.com.
